FreewayTalk

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Steven

14 Jul 2021, 1:29 am

[Pro] Can't open application

First, I can’t believe Softpress still doesn’t offer company tech support! The good people who help on this site should be paid. I have Freeway Pro 5.5, Mac OS 10.12.6.

I updated my website in 2019 and need to update again. When I attempt to open either the existing file or the version of Freeway Pro, version 5.5, that is installed on my computer, from the Applications folder on my hard drive, I get a message that my trial period has expired but if I have already purchased Freeway, to enter my serial number.

I am copying and pasting the serial number directly from the email receipt. I then get a message that my serial number is “not valid.”

I am able to open the application from my Mac dock, but when I try to open the file, I get a message that says the file cannot be opened with this version of Freeway, which is 5.4.1.

Can someone help me, or refer me to some tech support system that seems not to exist within Softpress?

Thanks!

Steven

waltd

14 Jul 2021, 3:06 am

Try e-mailing support@softpress.com directly.

Walter

On Jul 13, 2021, at 9:29 PM, Steven <email@hidden> wrote:

First, I can’t believe Softpress still doesn’t offer company tech support! The good people who help on this site should be paid. I have Freeway Pro 5.5, Mac OS 10.12.6.

I updated my website in 2019 and need to update again. When I attempt to open either the existing file or the version of Freeway Pro, version 5.5, that is installed on my computer, from the Applications folder on my hard drive, I get a message that my trial period has expired but if I have already purchased Freeway, to enter my serial number.

I am copying and pasting the serial number directly from the email receipt. I then get a message that my serial number is “not valid.”

I am able to open the application from my Mac dock, but when I try to open the file, I get a message that says the file cannot be opened with this version of Freeway, which is 5.4.1.

Can someone help me, or refer me to some tech support system that seems not to exist within Softpress?

Thanks!

Freeway user since 1997

http://www.walterdavisstudio.com

Jeremy Hughes

14 Jul 2021, 10:18 am

Thanks Walter!

We do offer technical support, but we ask people to use Freeway Talk (and other Softpress forums) as their first point of contact for support issues. We’re a small company, and we don’t have a dedicated support team.

Steven contacted me via our support address, and I’ve replied to him.

Jeremy

Jeremy Hughes

14 Jul 2021, 1:46 pm

Steven - if you haven’t received my email replies, can you check your spam folder?

Jeremy

Jeremy Hughes

22 Jul 2021, 3:13 pm

Hi Nikhil,

Can you be more specific?

If you’re having problems entering a serial number (as Steven was) it’s possible that you’re entering the wrong serial number. Freeway 5.5 and Freeway 6 serial numbers don’t work with Freeway 7.

If you’re having problems running Freeway under a recent version of macOS, that’s because Apple have dropped support for 32-bit APIs that Freeway uses. Freeway won’t run under any version of macOS that is later than Mojave. We’ve been developing Xway as a modern replacement for Freeway:

https://www.softpress.com/xway/

Jeremy

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Jeremy Hughes

22 Jul 2021, 3:20 pm

That reply was to a post from “Nikhil” saying “I faced the same issue, please look into it”, but I think this was probably a spam post (with a spam link at the bottom)…